These Terms and Conditions of Sale govern the sale of goods by us, Maison d'Entremets UK Limited (hereinafter Maison d'Entremets), to you, the customer, by telephone, email, and via our website at www.maisondentremets.com, or other means to our Customer Services team, and will form the basis of any contract of sale between us. Please read them carefully before placing your order as you will be deemed to be bound by them. Copies of these Terms and Conditions are available on request. Please read them carefully before placing your order and print a copy for future reference.
The Contract Between Us
Your orders are an offer to purchase goods from us. We will confirm receipt and acceptance of your order by sending you an email summarising the details of your order - this is the point at which we accept your order and the contract is formed (subject to these Terms & Conditions). If we cannot accept your order, we will notify you.
Product Description and Specifications
We have made every effort to ensure that the products displayed on this website and in our brochures conform to the descriptions and photographs. The colours, specifications, dimensions and descriptions (including wine vintages) of items on the website and brochures are quoted as accurately as possible, but please note that all images are for illustration purposes only. The colours you see will depend on the resolution of your monitor and we cannot, therefore, guarantee that your monitor's display of any colour will always reflect accurately the colour of the item delivered. We reserve the right from time to time to vary the dimensions, specifications, descriptions and quantities of items displayed on our website without prior notice.
Some of the products available for sale on our website (such as alcohol) are age-restricted and you must not purchase those products if you are below the required age. Information on whether a product is age-restricted and the minimum age requirement is available on the relevant product page. By placing an order for an age-restricted product, you are confirming that both you and the recipient are of the requisite age.
We may substitute an item of equal or greater value than the original item listed, or issue a refund for the product. This applies to items within Hampers, Gift Boxes and mixed orders. Where we have substituted an item, you may elect to receive a refund rather than accepting the substitute item by contacting our Customer Services.
A personal gift message of up to 10 lines of 28 characters each (i.e. 250 characters including spaces), can be included with all orders. Please note that 'special' characters, clip art images, emoticons, etc. are not recognised. Please decide on your message before placing an order as an amendment after the order has been placed may not be possible.
The gift message will be placed in an envelope on the inside of the delivery. Regrettably, we are unable to include personal enclosures with your gifts or offer a gift-wrapping service for online or telephone orders at this time.
Products are displayed with prices in GBP sterling (or converted to a local currency where selected) at the time of your order. Prices displayed in brochures and on the website include Value Added Tax which will be applied at the current rate where applicable. Prices may be subject to variation without notice. If there is a pricing error on either our website or in our brochures, we will contact you as soon as possible. You will have the option of reconfirming your order at the revised price or cancelling your order and receiving a refund. If we are unable to reach you, your order for the incorrectly priced item will be cancelled, and we are not obliged to honour such orders.
Promotions and Promotional Codes
If you have a published Mason d'Entremets promotion code, please note that offers cannot be used in conjunction with any other offers and offers apply to one per household. Please see the relevant product or offer page for the terms and conditions applicable to the relevant promotion.
All payments for goods must be made when the order is placed. We will not reserve or despatch goods before payment is received. We accept payment by Visa, MasterCard, American Express, Diners Club, PayPal, Apple Pay, Google Pay, Discover and JCB, but cannot accept cheques or cash as payments for online or telephone orders. Please do not send us payment information using those mediums.
Our website uses high-level SSL encryption technology. You can, therefore, rest assured that we take the privacy and security of your payment and personal details very seriously. You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.maisondentremets.com in your browser address window. A small locked padlock will also appear in the address bar of your browser window.
Delivery to United Kingdom Addresses
For full information on our delivery services and charges, please consult the Delivery Information page on our website. If you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day unless specific date delivery is selected. We make every effort to despatch items on time. If the items are not delivered within the time period that we specify in the Confirmation Email, please contact our Customer Services team quoting the order reference contained in your Order Confirmation Email.All deliveries are to an address (which must be correct) not a named individual. If delivery at that address is not possible, you may be given options to leave the parcel with a neighbour, at a safe place or for delivery to be re-attempted or collected. If the delivery subsequently still fails or the delivery is refused by the recipient (e.g. an unwanted gift) then the goods will be returned to our kitchen and you will be contacted for instructions to where the goods should be delivered. Refunds will not be available in these circumstances. If we are unable to make contact, the returned items will be sent to your address and you will be liable for additional costs. Any additional delivery charges incurred due to errors by you upon ordering may be passed on to you.Delivery times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure (e.g. weather) for which we will not be responsible.
Large Corporate Orders: for orders for delivery to more than ten addresses, please contact us directly on +44 (0)0 77380 11107. Please note that a minimum of 48 hours should be allowed for the production of these orders (possibly more, depending on a quantity) and the order will not be confirmed nor items reserved until payment is received.Corporate orders: in addition to the payment methods mentioned above, payment by bank transfer can also be accepted for phone/email orders.
Cancellations Prior or After Despatch
Once confirmed, it may not be possible to prevent an order from production and despatch. Similarly once despatched we are unable to stop delivery or cancel the order. If you wish to cancel your order, please contact our Customer Services on +44 (0)77380 11107 NOT LESS THAN 48 hours before delivery date. In the event that orders cannot be stopped or cancelled (if the order is placed less than 48 hours before delivery date/time), subject to these Terms & Conditions, you will not have a refund.
Food, Food Hampers, Wines and Gift boxes
Hampers and Gift Boxes contain only the items listed. Some wine vintages may vary according to availability and props used in the photography are not included in the hampers and gift boxes or unless stated. Packaging may vary.Hampers containing fresh foods will be delivered using cool bags or boxes which will keep the items in good condition up to the delivery time, you must therefore ensure that there is someone to accept these items as responsibility for the refrigeration after delivery has taken place lies with the recipient.Fresh food and some types of alcohol and beverages are perishable. Therefore these products are excluded from your statutory right to return purchases within the fourteen-day 'cooling-off' period.
Right to Cancel and Return Purchases
We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights.We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.All perishable items are non-refundable.
Products Which Are Damaged in Transit, Defective Or Incorrect
If you take delivery of a package from us and the goods being delivered to you have been damaged in transit, or are defective, not as described, not of satisfactory quality, not fit for purpose, or are not per a sample, we will at your option either make a new delivery or provide you with a full refund if the fault is notified to us within 3 hours of you receiving the product. We may request proof of purchase and/or photos of the damage and packaging in order to enable us to investigate the matter with our courier.In such circumstances, please email Customer Services at email@example.com or call on +44 (0)77380 11107 with the details and you will be provided with instructions.
Events Beyond Our Reasonable Control
We will not be responsible to you for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause beyond our reasonable control.
Limitation of Liability
Save for death or personal injury caused by our negligence Maison d'Entremets accepts no liability and shall not be responsible for any indirect, consequential, special, economic or exemplary losses or damages however they may arise, whether foreseeable or otherwise.
If you have a complaint about an order, this website, or any other matter relating to Maison d'Enttemets, please contact our Customer Services Department
In the event that we cannot reach an agreement with you as to how to resolve your complaint, you may choose to provide details of your complaint to a relevant alternative dispute resolution scheme, such as those listed at:
Please note that Maison d'Entremets is not a member of any alternative dispute resolution scheme.
Alterations to this Website and General Terms and Conditions
Content & Intellectual Property Rights
Maison d'Entremets UK Limited owns (or holds the relevant licence to use) the intellectual property rights in this website, all imagery, descriptions, content and all products and packaging. You are only allowed to use the content found on this website as expressly agreed by Maison d'Entremets UK Limited. Any reproduction or redistribution of our intellectual property may result in civil and criminal penalties.In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however, we cannot promise it is error-free. Nor can we promise that the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses; we always recommend that you should have up-to-date and complete virus-checking software to protect yourself.You agree that no joint venture, partnership, employment or agency relationship exists between yourself and Maison d'Entremets UK Limited. You will not express yourself as an employee, agent or representative of Maison d'Entremets UK Limited and we are not liable for any representation, act or omission on your part.
If you breach these Terms & Conditions and we take no action, we shall not be deemed to have waived our rights to enforce the Terms & Conditions.
Governing Law and Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales and are under the non-exclusive jurisdiction of the English and Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or English and Welsh courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or English and Welsh courts.
For order, product or catering/corporate enquiries, including any complaints, please contact our Customer Services:
Tel: +44 (0)77380 11107
Via the “Support” live chat facility on our website